Let’s face it — customer service is one of the most time-consuming (and often expensive) parts of running a business. As your company grows, so does the volume of questions, bookings, complaints, and “just checking in” emails.

And if you’re like most small business owners or founders, you're wearing multiple hats already — adding customer service rep to the list doesn’t scale.

So what’s the most affordable way to automate customer service without compromising quality?

Let’s break it down.

Why theADmarket Recommends Customer Service Automation

Before we get into the tools and tactics, let’s look at the why. At theADmarket, we believe automation should do more than just save time — it should help your brand grow.

Here’s what automated customer service can deliver:

- Save you hours of admin each week

- Reduce missed leads or sales

- Improve customer response time (no more waiting)

- Create a consistent, professional brand experience

It’s not about removing human connection. It’s about making sure your business stays responsive — even when you’re not online.

Common Customer Service Tools (and Why They Don’t Scale)

Most businesses start with the basics:

- Email auto-responders – useful for receipts and “we’ll reply soon” messages

- FAQ pages – helpful, but only if people read them

- Live chat widgets – great, but only if someone is there to respond

These are solid first steps, but they rely on you or your team being available — or your customers being patient. Outsourcing to VAs or offshore teams adds cost and still doesn’t guarantee 24/7 coverage.

If you want to scale without growing your overhead, you need something smarter.

 

Introducing Holly: theADmarket’s Affordable Voice AI Customer Service Solution

The most affordable, scalable solution right now is voice AI — and at theADmarket, we’ve made it accessible for small businesses.

We created Holly, a smart AI voice assistant that:

- Answers calls on your behalf

- Handles FAQs about your services, pricing, hours and more

- Takes bookings or directs customers to the right page

- Captures lead information and sends it straight to your inbox

- Qualifies callers based on your criteria

- Escalates tricky questions to a human (you or your team)

She’s polite, professional, and available 24/7. Best of all? She costs far less than a full-time hire.

 

How theADmarket Sets Up AI Customer Service in Under a Week

The best part about theADmarket’s voice AI solution is how quickly it gets up and running. No dev teams. No months of back and forth.

We take care of:

- Scripting and voice tone setup

- Customising answers based on your business

- Routing calls and leads to your preferred channel

- Connecting Holly to your site or CRM (if needed)

You’ll have a fully functional, intelligent assistant representing your brand in under 7 days.

 

Is theADmarket’s AI Customer Service Solution Affordable?

Absolutely.

Hiring a full-time receptionist or support agent can cost thousands per month. Even outsourcing to a VA adds up quickly. At theADmarket, you can rent Holly — your own voice AI — for a few hundred dollars a month including setup and ongoing updates.

For most of our clients, Holly pays for herself in the first month by saving time, recovering leads, and improving response time.

 

Who Should Use theADmarket’s AI Voice Assistant?

This solution is perfect for:

- Service businesses (salons, gyms, tradies, consultants)

- Restaurants and food delivery (book tables and order food)

- eCommerce stores needing pre-sale or post-purchase support

- Real estate agents, medical clinics, and lawyers

- Creators or influencers who get repeat questions

- Anyone sick of missing calls and losing leads

Even if you only get 10–20 calls a day, Holly makes your business look sharp and responsive — around the clock.

 

Final Thoughts from theADmarket

Customer service doesn’t need to eat up your time or budget. At theADmarket, we help small businesses scale using automation tools that are simple, affordable, and designed for growth.

Voice AI isn’t the future — it’s the now. And with Holly, it’s never been easier to get started.

You can even call Holly — our AI assistant — to see how it works. Just dial +61 3 9605 3586, and say: “Hey Holly, tell me about theADmarket.”